How to Control the Conversation, Even While Listening

A person on a call | Collection services Michigan

What can you obtain while on a call with a debtor? 

The expression “out of the mouths of babes” is applicable to many conversations with debtors. Listen carefully and you’ll uncover pearls of information from debtors including information you can use later to collect the debt, such as after you’ve obtained a judgement and are looking for assets to attach.

You want to pin down your debtor, getting a commitment for a specific payment by a specific date. But you’re also seeking information to help you evaluate collectability and identify the debtor’s assets.

Good listening can help you uncover:

  • Where the debtor banks: “That bank of mine, Comerica, refuses to loan me more money.” This information can be used for future garnishments.
  • Who owes your debtor money: “As soon as I get my money in from Ford, I can send you a check.” This information can also be used for future garnishments.
  • Whether the debtor can borrow money to pay you: “I’ve got an application in to the Small Business Administration for a loan to pay you and other creditors.”
  • Information that explains why you haven’t been paid – and whether you’re likely to be paid: “I fell off a roof and haven’t been able to work for six months, and all my employees left me to work for others.”

Although you want to pick up all the information you can that’s relevant to collection, a conversation with a talkative debtor can quickly spin out of control. When that happens, try to bring the conversation back under control.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.
If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

Muller, Muller, Richmond, & Harms, P.C

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