How to Handle Collection Calls Like a Pro!

Debt Collection Michigan

Are you having a hard time making collection calls?

Do you need help developing a strategy?

Are you having a hard time getting debtors to answer your calls? 

We’ve been Michigan’s most successful collection firm for 56 years. This is possible because our experienced attorneys work very hard to get results for all our clients! So, we want to pass on some wisdom to you to make your collection calls a little easier.

Perfecting Your “Telephone Voice”

Develop a “telephone voice” that is a bit slower and louder than your regular voice. Your telephone voice helps you pace the conversation while allowing your debtor to clearly hear every word you say.

Getting the Correct Person on the Line

The person who answers the phone may not be the person you intended to speak with. Use their credit application or other information from their credit file to ask for a specific person who you know has the authority to pay you.

How to Stay Professional & Avoid Confrontation 

With consumer debt collection, you need to be careful about legal restrictions on when and how you make contact with your debtor. Here are the “Don’ts” when you’re speaking to your debtor:

1.    Don’t say you’re going to sue if you don’t actually intend to file a lawsuit.

2.    Don’t talk to third parties about your debtor’s account.

3.    Don’t threaten or harass your debtor.

4.    Don’t try to collect debts directly from a debtor who has just filed bankruptcy.

5.    Don’t threaten debtors with criminal charges.

6.    Don’t contact debtors directly if you know they’re represented by a lawyer in relation to the debt you’re collecting.

We Specialize in Debt Collection in Michigan!

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case. 

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

Hear Our Client Success Stories:

“We’ve dealt with Barbara Ann Muller-Wilson for over 15 years. She has been collecting debts for our business, no matter what the dollar amount. I trust her recommendations completely when asked for advice. She is a pleasure to work with.” 

Debbie, Grand Rapids, MI

“I have worked with the Muller Firm for over 20 years. There’s no firm better in the commercial collection business!”

Richard, Birmingham, MI

 “John always goes the extra mile, going above and beyond! I wanted to make sure to tell you thanks for the fine work and continued support.” 

Robert, Birmingham

Get Started Today: The First Step! 

If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact our experienced collection firm to speak with an attorney about debt collection in Michigan. For an immediate resolution to your collection matters call us at (248) 645-2440. Let the experts worry about your collections, so you have more time to focus on growing your business.

We offer a free consultation and strategy meeting, no fees unless you win! Don’t let the money owed to you go away – get started today! We look forward to hearing from you.

Muller, Muller, Richmond, & Harms, P.C

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